Departure
We kindly ask you to vacate the room by 10am.
Arrival
Your room will be ready from 1pm.
Room numbers
Please understand that for organizational reasons, specific room numbers cannot be booked.
Cancellation fees
Written cancellations are free of charge up to 3 weeks before arrival - we will also immediately refund any deposit paid.
For late arrivals, early departures or no-shows, 70% of the agreed price will be charged. If you have booked half-board, we will deduct €10 per day and person from the cancellation fee. Cancellation conditions apply regardless of whether the cancelled rooms are fully or partially rebooked.
Missed dinner
If you inform us in advance that you will not be having dinner, we will deduct €10 per person.
Dogs
Small and medium-sized dogs are allowed only upon written request and confirmation. A daily rate of €16 without food will be charged. Dogs are not allowed in the dining room, swimming pools and sunbathing areas.
Payment options
You can settle your bill in cash (limited according to Italian regulations), by check or credit card (Visa, Mastercard, Bancomat). If you pay the hotel bill in cash on the day of arrival, we offer a 2% discount on the room price (excluding bookings made through portals such as Expedia or Booking.com).
Cancellation Protection
To offer you more flexibility and security in planning your stay, we recommend our guests to opt for our Travel Cancellation Protection. This protection allows you to cancel your booking under certain conditions without any financial loss. These conditions include illness, accident, or other unforeseen events that make it impossible to travel. For detailed information on the terms, conditions, and coverage of our Travel Cancellation Protection, please visit this link. We advise all our guests to familiarize themselves with these conditions to benefit from a worry-free and flexible travel experience.
Single room use
Double rooms can be booked as single rooms (subject to availability) for a surcharge of €25 per day.
Shuttle service for train travelers
Upon request, we offer a free pick-up service from the Meran/Bozen train station.
